Privacy Policy for Ironkeel Cruises

Introduction

Ironkeel Cruises ("we", "our", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you visit our site to showcase cruise itineraries and facilitate bookings, or otherwise interact with us. By using our site or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

Personal Data

While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Full Name
• Email Address
• Phone Number
• Address
• Payment Information (e.g., credit card details for bookings)
• Date of Birth
• Passport Details (for international travel and booking purposes)
• Dietary Restrictions and Medical Information (to ensure your comfort and safety during cruises and excursions)
• Travel preferences and booking history

Usage Data

We may also collect information that your browser sends whenever you visit our site or when you access our online platform by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags and scripts to collect and track information and to improve and analyse our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Examples of Cookies we use:

• Session Cookies: We use Session Cookies to operate our service.
• Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
• Security Cookies: We use Security Cookies for security purposes.

How We Use Your Information

Ironkeel Cruises uses the collected data for various purposes:

• To provide and maintain our site and services
• To process your bookings for luxury cruises, themed voyages, and port excursions
• To manage your account and provide customer support
• To notify you about changes to our services or itineraries
• To allow you to participate in interactive features of our service when you choose to do so
• To provide you with news, special offers, and general information about other cruises, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information
• To monitor the usage of our service
• To detect, prevent, and address technical issues
• For shipbuilding and maritime engineering operations, to ensure safety and compliance, including anonymised data analysis.

Disclosure of Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may employ third-party companies and individuals to facilitate our service ("Service Providers"), to provide the service on our behalf, to perform service-related services, or to assist us in analysing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. This includes payment processors, IT service providers, and operational partners for excursions.
• Business Transfers: If Ironkeel Cruises is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: Ironkeel Cruises may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of Ironkeel Cruises
  • Prevent or investigate possible wrongdoing in connection with the service
  • Protect the personal safety of users of the service or the public
  • Protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement various security measures, including encryption and access controls, to protect your personal information.

International Data Transfers

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Singapore and choose to provide information to us, please note that we transfer the data, including Personal Data, to Singapore and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Ironkeel cruises aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

• The right to access, update, or to delete the information we have on you.
• The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object: You have the right to object to our processing of your Personal Data.
• The right of restriction: You have the right to request that we restrict the processing of your personal information.
• The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Ironkeel Cruises relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our site, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Mail: Brani Terminal Avenue, Singapore, 098002, SG